We recognise that neighbour problems can be extremely distressing for the people who have to live through them.
However, with about 5,000 households, we cannot get involved with every single problem and we would expect you to have tried your best to resolve it before you approach us. Problems also differ – some may involve clear breaches of the tenancy agreement, whereas others may involve situations not entirely connected with the property.
Coastline will take appropriate and proportionate action to try and resolve issues, and if we have the evidence and support to enable us to act, then we will do everything possible to resolve the situation.
Our powers to deal with problems between neighbours are actually quite limited. Where we do not feel that it is a landlord matter or where we feel that action by us will not achieve a satisfactory outcome, we will advise you as to what to do or where to get further advice.
If the nuisance continues, you should keep a record of what's happening, to include the date, time, incident and details of any police Crime or Log numbers and contact us.
The matter will be fully discussed with you before we progress your complaint and you will be asked if you are happy for us to take the agreed action. Sometimes complainants do not like being identified but this may be unavoidable, if, for example, you are complaining about the person upstairs or next door.