Anti-social behaviour is defined in the Crime and Disorder Act 1998 as being “a manner that causes or was likely to cause harassment, alarm, or distress to one or more persons not of the same household as the perpetrator”.

Some examples of anti-social behaviour include:

  • Verbal abuse;
  • Harassment;
  • Graffiti;
  • Noise nuisance;
  • Vandalism.

All of our tenancy agreements will include terms that prohibit anti-social behaviour in our properties and estates.

We would always advise, where appropriate, that you first try and discuss any issues with your neighbour, as this can often resolve the issue without the need to involve us. 

Should this not resolve the issue, there are a number of options available to us to prevent and resolve any cases of anti-social behaviour. In most cases the problem is solved by a visit or phone call to the perpetrator who can often not be aware of the distress they are causing to others. If this is not the case, then we have some of the following options available to take as enforcement:  

  • Verbal Warnings;
  • Written Warnings;
  • Joint visits with Police and other appropriate agencies;
  • Acceptable Behaviour Contracts;
  • Mediation;
  • Notice of Seeking Possession,
  • injunctions.

If you would like to make a complaint about a Coastline Housing customer, you can contact us through My Coastline.

For more details on our approach to ASB, you can view our ASB Policy here.